Contact
Talk to a person
No ticket queue, no chatbot loop. Messages go to one inbox that a human reads, usually answered within one working day.
Email us directly
One address for everything — sales, setup, orders and refunds.
support@travelnet.worldTell us the phone model, the destination and what the screen says. Attach a screenshot if something has gone wrong — it usually saves a round trip.
Faster than emailing
Four questions cover most of the inbox, and these four pages answer them right now.
- Help centre The short answers to almost everything.
- Install guide iPhone and Android, step by step.
- Device checker Ten seconds, before you spend anything.
- Refund policy What is refundable, and how long you have.
Response times
Usually within one working day. If you are mid-trip and offline, say so in the first line — those go to the top of the pile.
Press and partnerships
Same address. Put “Press” or “Partnership” at the front of the subject line.