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What do i do?


  • eSIM capable phone
  • eSIM QR code (received by email or through theTravelNet website)
  • Good WiFi connection, preferably not a satellite connection (found on ships or aeroplanes) or free Wi-Fi (like in airports or cafes), as these might not work.

How to check if your phone 📱 is eSIM compatible by Dialling?

Dial: *#06#

If you spot an EID number, it indicates that your phone is compatible with eSIM.

I have purchased my eSIM, What are the next steps?

  1. install the eSIM (videos below)
  2. Configure the APN parameter as stated in the eSIM order that was emailed to you.
  3. turn on data roaming
  4. Start browsing the internet

*Note for iPhone users: Only set it on the Mobile Data APN with no username or Password*

Manual installation of eSIM

Navigate to the section for manual entry and input the SM-DP address (found in the purchase email) along with the activation code (also provided in the purchase email).

How to check if my iOS device is carrier unlocked?

  1. Go to "Settings"
  2. Tap on "General"
  3. Tap on "About"
  4. Scroll down to view the "Carrier lock" or "Network Provider Lock" section
  5. it should say "No SIM restrictions"

How do I check if my Android phone is carrier unlocked?

  1. To ensure that your phone supports eSIM, you will need to locate its "eSIM IMEI" number
  2. Go to "Settings"
  3. If you are able to access the search bar in your Settings type in "IMEI", and the option "IMEI information" (or similar) should show up
  4. Otherwise, please go to:
  5. "About Phone"
  6. "Status"
  7. Tap on "IMEI information"
  8. If the "IMEI" (eSIM) is available it should mean that your device supports eSIM

How to check if my Google Pixel eSIM is compatible?

  • Go Settings ->
  • Networks & Internet ->
  • SIMs ->
  • ‘+Add more’.

If you are using Pixel 3/3a or a later model, it will be there and that means
the phone supports eSIM


Some models have exceptions depending on models and markets.

Operator-locked devices: If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.

  1. iPhone: iPhone models produced for the Chinese market have 2 physical SIM card slots and do not support eSIM. If your iPhone can take 2 physical SIM cards you won't be able to use eSIM.

  2. Samsung: Samsung restricts eSIM capability by software in some markets and some model sub-variants. Always check for individual phones by going to Settings-> Connections -> SIM Card Manager. If you can see the 'Add Mobile Plan' tab in the eSIMs section, you can use eSIM.

  3. Operator-locked devices: If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.
What is an eSIM?

Collapsible content

I already have an eSIM on my phone, can I add another one?

Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having both:

  1. Your primary physical SIM,
  2. One of your stored eSIM profiles is active at the same time.

💡 Did you know?

Starting with iPhone 13, Apple made it possible to have 2 eSIMs active at the same time, while the primary physical SIM card is off.

ShallI buy before or after I reach my destination?

It is up to you.

We recommend buying and setting up the eSIM shortly before travel so you can start using it as soon as you land. You can keep the eSIM off until you arrive at your destination.

However the eSIM has to be used within 3 months of purchase

Can I use the same eSIM package in multiple countries or destinations?

If you buy a package that works in multiple countries, you can move between them and it will continue to work.

CanI use hotspot with my eSIM?

Yes, you can use a hotspot with your eSIM.

In order to make it work please:

  1. Disconnect WiFi
  2. Restart the phone
  3. Use data from your eSIM
  4. Then turn on your hotspot

If it still not working make sure the correct APN is in the hotspot section.

Can I buy the eSIM for somebody else?

You can buy the eSIM and pass the QR code to a friend, colleague, or family member. Anyone with an eSIM-capable device can use the QR code to download the eSIM.

However only 1 eSIM can be purchased at a time

How do i delete an eSIM?

You can delete the eSIM(s) you will no longer use, or temporarily disable an eSIM, in your device’s settings.

To delete an eSIM:

  1. Go to Settings on your device
  2. Go to Cellular/Mobile
  3. Tap on your eSIM
  4. Select Remove Mobile Data Plan

You can watch the videos below

iPhone eSIM setup instructions

Android eSIM instructions Video

APN Setup iOS & Android

  • Andorid Compatible phones

    Samsung Galaxy S24
    Samsung Galaxy S24+
    Samsung Galaxy S24 Ultra
    Samsung Galaxy S23
    Samsung Galaxy S23+
    Samsung Galaxy S23 Ultra
    Samsung Galaxy S22 Ultra
    Samsung Galaxy S22+
    Samsung Galaxy S22
    Samsung Galaxy S21 5G
    Samsung Galaxy S21+ 5G
    Samsung Galaxy S21 Ultra 5G
    Samsung Galaxy Note20
    Samsung Galaxy Note20 Ultra
    Samsung Galaxy Z Fold 5
    Samsung Galaxy Z Fold 4
    Samsung Galaxy Z Fold 3 5G
    Samsung Galaxy Z Fold 2
    Samsung Galaxy Z Flip 4
    Samsung Galaxy Z Flip 3 5G
    Samsung Galaxy Z Flip 3 5G Fold
    Samsung Galaxy Z Flip
    Google Pixel 7 Pro
    Google Pixel 7
    Google Pixel 6 Pro
    Google Pixel 6
    Google Pixel 5
    Google Pixel 4a
    Google Pixel 4 XL
    Google Pixel 4
    Google Pixel 3a XL
    Google Pixel 3a
    Google Pixel 3 XL
    Google Pixel 3
    Sony Xperia 5 IV
    Sony Xperia 1 IV
    Sony Xperia 10 IV
    Sony Xperia 10 III Lite
    Motorola Edge (2022)
    Motorola Razr (2022)
    Motorola Razr 5G
    Motorola Razr (2019)
    OPPO Find X5 Pro
    OPPO Find X5
    OPPO Find X3 Pro
    OPPO Find X3
    Huawei P40 Pro+
    Huawei P40 Pro
    Huawei P40
    Huawei Mate 40 Pro
    Xiaomi 12T Pro
    Fairphone 4
    Rakuten Mini
    Rakuten Big-S
    Rakuten Big
    Rakuten Hand 5G
    Rakuten Hand
    Honor Magic 4 Pro
    Honor Magic 5 Pro
    Honor 90
    Honor X8
    Honor 50
    Gemini PDA
    Fairphone 5
    DOOGEE V30

  • iOS Compatible phones

    iPhone 15 Pro Max
    iPhone 15 Pro
    iPhone 15 Plus
    iPhone 15
    iPhone 14 Pro Max
    iPhone 14 Pro
    iPhone 14 Plus
    iPhone 14
    iPhone 13 Pro Max
    iPhone 13 Pro
    iPhone 13 Mini
    iPhone 13
    iPhone 12 Pro Max
    iPhone 12 Pro
    iPhone 12 Mini
    iPhone 12
    iPhone 11 Pro Max
    iPhone 11 Pro
    iPhone 11
    iPhone XS Max
    iPhone XS
    iPhone XR
    iPhone SE 3 (2022)
    iPad Pro 12.9" (3rd Gen or later)
    iPad Air (3rd Gen or later)
    iPad (7th Gen or later)
    iPad Mini (5th Gen or later)
    iPhone SE 2020