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Frequently Asked Questions
Data roaming occurs when you use data connection outside of your
carrier's coverage zone. Your mobile network can make substantial charges for roaming
outside of your network coverage zone and you may end up with an enormous bill without
TravelNet offers data roaming plans with a coverage of over 180 countries and these plans are useable on any eSIM compatible phones. The eSIM compatible list is on the home page.
A data-only SIM has data allowance that allows users to have mobile Internet on their device, but no minutes for calling or texts for SMS. However, users can still make calls or send messages through applications like Skype, Whatsapp, Facebook Messenger etc
A data-only eSIM is a product that you can install digitally and allow you to connect to the mobile internet wherever you purchased the data plan for. The data plan is only for mobile internet and does not come with Voice or SMS services. However, users can still make calls or send messages through applications like Skype, WhatsApp, Facebook Messenger, Viber, WeChat, etc.
A mobile SIM allows users to make standard phone calls, send SMS , and connect to the internet via mobile data, while a data SIM card provides only mobile data. While you cannot make standard voice calls and SMS from a phone number using a data only SIM card, internet-based messaging (like WhatsApp and Facebook Messenger) and internet calling (Skype and Viber) are practical alternatives. TravelNet's Data eSIM comes with a data plan for various destinations around the world. It is a prepaid mobile service that allows you to access the Internet and stay connected wherever you are in the world and without paying expensive roaming fees to your local operator when roaming abroad.
Mobile operators enter into roaming agreements with other networks; so, if your SIM card’s home network is not available, it can connect to a different mobile network operator. This roaming feature is especially useful when you are traveling abroad and need to connect to the internet via mobile data. However, roaming fees are very often costly. A more practical and convenient way to stay connected to the internet while travelling is to purchase an international eSIM with a data roaming plan. The TravelNet service provides eSIM with data plans which are for various destinations around the world and at affordable rates. It is a prepaid mobile service that allows you to access the Internet and stay connected wherever you are in the world and without paying expensive roaming fees.
A data plan is a service offered by mobile operators and carriers that allows users to access the internet via a 3G, 4G, LTE or 5G networks. Data plans can come in a variety of costs and sizes depending on the mobile carrier. How much data you need ultimately depends on your internet activities and daily usage. TravelNet's Data eSIM provides data plans for various destinations around the world. It is a prepaid mobile service that allows you to access the Internet and stay connected wherever you are in the world and without paying expensive roaming fees.
A data enabled SIM card provides mobile data internet connection on a SIM card compatible device such as smartphones, tablets and pocket Wi-Fi devices. Using a data SIM card is a good option to connect to the internet when Wi-Fi is not available. The TravelNet Data eSIM provides data plans for eSIM compatible phones or devices. It is a prepaid mobile service that allows you to access the Internet and stay connected wherever you are in the world and without paying expensive roaming fees.
An MVNO (or Mobile Virtual Network Operator) is an entity that enters into a business agreement with Mobile Network Operators to obtain airtime in bulk, including voice calls, SMS and mobile data. The airtime is acquired at wholesale rate and the MVNO resells the airtime at their own retail rates. MVNOs do not own the infrastructure to provide the services. However, an MVNO may maintain their own customer service, billing systems, marketing and sales staff. TravelNet is not a MVNO but essentially a marketplace that has agreements with global aggregators that allow us to package the best priced roaming plans for eSIM compatible phones or Mobile Wi-Fi devices.
A travel SIM card allows you to connect to a local network in various countries around the world. In this manner, you can avoid excessive roaming fees that your local operator or carrier may charge when you are abroad. While buying a local SIM card may prove marginally cheaper if you are staying in one country for extended periods of time, a travel SIM is a far more flexible option for frequent travellers, especially if you have several destinations during your trip. Travel SIM cards are all about convenience. Here are some advantages of using a travel SIM card like the TravelNet Data SIM:
- Having one SIM for multi-country trips is so much less hassle.
- You can manage spend in an online account and top up without any language barriers.
- You get low rates for data worldwide.
- You get more coverage than the average SIM as international SIM cards are designed specifically for travelling.
An eSIM profile contains carrier and network subscription information, just like a normal SIM card. However, instead of coming in the form of physical chip, it is downloaded directly into your phone. eSIM is only usable on devices that support eSIM technology.
- Below are some popular devices that support the eSIM functionality:
- iPhones models: XR, XS, XS Max, 11 series, 12 series, SE 2020
- iPads: 10.2, Air, Mini 2019, Pro 11, Pro 12.9
- Google Pixel 3/3a, 4 and all the later models
- Samsung Galaxy S20 series; Note 20 series; Fold, Z Flip
- Motorola Razr smartphone
- Huawei P40 and P40 Pro
- Microsoft Surface Duo
Certain iPhone models are produced for the Chinese market have 2 physical SIM card slots and do not support eSIM.If your iPhone can take 2 physical SIM cards you won't be able to use eSIM.
- Samsung: Samsung restricts eSIM capability by software in some markets. To check, go to Settings - Connections - SIM Card Manager. If you can see the 'Add Mobile Plan' tab in the eSIMs section, you can use eSIM.
Yes. eSIMs can be used on smartwatches and other wearables that support independent mobile connectivity via eSIM. Please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch.
Apple Watch is NOT SUPPORTED. Apple watch requires sharing of the same subscription with your iPhone. Please contact your carrier to check if they can help you with connecting your Apple watch to the mobile network.
No, all our plans provide Mobile Data only and do not come with a phone number nor the option to send or receive SMS.
When you place the order and before we share the QR code to scan to install on your phone, we will share video instructions as well as step by step instructions on how to install and activate the eSIM.
Our providers have agreements with various mobile network operators across the globe. In eligible countries, your eSIM will automatically connect to a major local network in eligible countries based on the bundle you purchased.
Sure! The country coverage list is displayed in the product detail section. You can freely move between different countries shown in the coverage list and you will remain connected. You can also use your eSIM on multiple trips as long as it has remaining data allowance and validity days. Today we offer country, regional as well as Global plans ranging from 7 - 30 days.
Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having
- Your primary physical SIM.
- One of your stored eSIM profiles active at the same time.
Only delete eSIMs from your phone settings if you have fully consumed your data package, or the validity has expired. Once deleted, an eSIM cannot be restored and you will need to buy a new one.
Use two connections on the same phone: eSIM finally brings the dual SIM convenience to iPhone! By having two connections simultaneously active, you can
- Receive calls and SMSes on both.
- Choose which one you would like to use for phone calls.
- Choose which one you would like to use for mobile data connectivity.
Enjoy instant activation: You no longer have to visit an operator store to get a SIM, nor you have to wait to have it shipped to you. You can download and install the eSIM profiles immediately after purchase.
Increase security and fraud protection: You no longer have to fiddle with your phone's SIM slot to remove and insert SIMs; thereby exposing yourself to the potential risks of these being damaged, lost or stolen.
Travelling abroad! eSIM technology is ideal to make your travel connectivity easier and more convenient
- Browse the options available on MobiMatter app and choose the one that best suits your need.
- Purchase and install the eSIM from the convenience of your home.
- Get connected as soon as you land and avoid wasting time, filling forms and dealing with language barriers when you try to buy local SIM cards at your destination.
- Use low-cost data connectivity of your travel eSIM while still being able to receive calls and SMSes (especially the ones your bank sends to you!) on your primary line.
Yes indeed! You can forward the email that you receive from us containing the eSIM profile to anyone with an eligible device, and they will be able to install and use it.
A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option to activate your eSIM by the required information manually. Please note that QR codes can be used only once. Once a QR code is scanned and an eSIM profile installed, in cannot be used to install the same eSIM again, whether it is on the same or another device.
TravelNet's eSIM data plans are all prepaid. There are no hidden charges, no contracts, and no commitments when you purchase our data eSIM bundle. Our goal is to offer the lowest data roaming rates globally and we're constantly increasing the coverage beyond 180+ countries.
When you purchase your eSIM data plan, the validity of the Data Plan is based on the Bundle volume as well as duration which ranges from 7 days for 1GB plans to 30 days from plans greater than 1GB. The plan expires either when all the bundle is consumed or at the end of the duration. If you provide consent to usage notifications, we can send notifications and remind you to Top Up your plan before it runs out.
The most obvious way to minimize or eliminate data roaming fees is use only WiFi. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are sitting in an internet cafe's; or a hotel lobby (remember that most of the hotels still profit by charging for WiFi) It is important to mention that public internet access is not secure and you are much more prone to identity theft when using public Internet connection. You will be more protected by using your own secure mobile connection with your TravelNet data roaming plan.
No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you'll never have to worry about questionable public WiFi networks and information leaks.
- Our product gives you the lowest possible data roaming rates wherever you travel globally.
- You save time and the inconvenience and hassle of buying a local SIM where you're travelling to. With our service you can go live the minute you land and you can be online before exiting the airplane.
- You can buy data plans that suit your travel needs and prevent Bill Shock when you get back home!
The TravelNet products are setup to give you low cost access to the mobile internet in over 180 countries and multiple mobile network operators.
Once you purchase a data plan, your device will be ready to connect to the local networks that are covered in the plan you purchase. Most of our partners that we work with have agreements that link with more than one operator in the country that you will roam in.
You will be able to enjoy 3G and 4G LTE speeds wherever possible on TravelNet supported networks around the world.
Once you purchase the eSIM data roaming plan on our site, you will get a QR code which you can then install at any time on your phone then you are all set to go before you even fly out to the destination(s) you are travelling to.
New eSIM subscriptions: The eSIM profile and activation details will be immediately revealed to you upon purchasing an eSIM from one of our partner operators. The same will be also sent via e-mail and stored in your customer portal.
Your Personal Data, along with your proof of identity, is collected by TravelNet to optimize the efficient functioning of the Services and also to comply with relevant laws and regulations about user identification. Your Personal Data is collected by TravelNet in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (GDPR). In particular, the security and the confidentiality of your Personal Data will always be protected in compliance with the GDPR, even if you are not a national of a Member State of the European Union.
Our aim is to get you connected instantly. You will be refunded if the eSIM connection you purchased does not work as advertised. If you are experiencing trouble with your connection, please contact us via our website. We will do live troubleshooting to make sure all your settings are correct. If there are genuine technical issues that we and/or our relevant provider cannot quickly fix, you will have a choice to get a refund or replacement. Please note that the following cases are not eligible for refund:
- You are unable to use eSIM because your device is not compatible (If in doubt, please check the 'About eSIMs' section above to ensure that you have a compatible device before you make a purchase).
- You purchased an eSIM but you no longer need it / don't want it. (It is not possible for us to sell the eSIM to another customer once it is delivered to you - even if you haven't used it).
- You have deleted/removed the eSIM from your device before contacting us for support.
At TravelNet, we only need to know your email address in order to be able to deliver to you your order summary, payment details, and reach you in case a follow up is required. Our partner telecom operators from around the world may have different requirements according to the relevant regulations of their jurisdictions. Such information may include physical address, passport or ID copy, etc. If there is any such requirement, it will be clearly written in the product description before you make a purchase.
Please check your spam folder, and if for some reason it is not there, please contact us at info@TravelNet.world so we can resend the eSIM QR code.
You can see the how much data you have used, as well as per-app breakdown directly in from your phone settings! Please refer to the instruction guide for your specific device.
Please ensure that:
The eSIM is configured for mobile data access in your phone settings and Data roaming is enabled and please ensure the APN settings are correctly entered if required to be set manually (you can find the APN in your order summary). In most cases only Data Roaming needs to be enabled as the APN is automatically set for most countries.
If you are still facing trouble please contact us at info@TravelNet.world with your order reference number and we will get back to you promptly.
Once you've installed and activated the eSIM then we cannot issue a refund as the eSIM is installed and useable. If you are experiencing issues getting Mobile data/internet connection it may be due to settings. Please ensure that you have set Data Roaming to ON for the eSIM and try to access the internet again. If you still experience issues, please reach out to customer support.
You can setup your phone that has the SIM or eSIM as a hotspot and allow other devices to access the internet via the hotspot settings.
This is dependent on the device you use for the internet. Check your phone or device settings/features for details.
You may charge your WiFi hotspot by connecting it to a power outlet using the USB cable included in the package. A fully charged battery will last for about 9 hours with enabled WiFi.
1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data might look like for typical use, please refer to the table below. Please note that these calculations are estimates only.
1GB of data will give you:
Email - 100000 text only emails
Video Calling - 130 minutes of video calling
Web Surfing - 2600 online page visits
GPS navigation - 12000 minutes of GPS navigation
Photos - 350 photos upload and download
Music Streaming - 1000 minutes of streaming music files
Some of the most common internet activities that can generate high data use are: prolonged video streaming sessions, online interactive gaming, movie/torrent downloads. Additionally, automatic system, mobile app and cloud updates, photo synchronization and in-browser video/audio auto-streaming can consume your mobile data in the background.
If you consent to receiving notifications for usage, we can also send you details of how to Top up on your current eSIM otherwise you can delete the eSIM and just purchase a new eSIM with a new Data plan.
Today we accept Debit/Credit cards as well as Mobile Money but we do plan to increase the payment modes as we scale globally.
Your data will be valid based on the data plan you buy. Today we offer 7 day and 30 day plans covering data bundles such as 1GB, 3GB, 5GB, 10GB and 20GB. We are working on longer duration plans but if you run out of data you have the option to Top Up or purchase a new eSIM with a new plan.
If you lose your TravelNet Device you will need to purchase a new device to continue using data services. Please contact us to receive a discount code to purchase your replacement device although please note that your data balance cannot be transferred.
We use a fulfilment service to ship the devices as soon as an order is confirmed. The delivery times vary based on where you requested the delivery for. Some parts of the world can take longer than others but we expect to fill all deliveries within 10 days of order.
Yes, our fulfilment partner is able to ship internationally.
TravelNet services are available in over 180+ countries and we have various packages for each country as well as regional plans as well as Global Plans covering 134 countries.
TravelNet is connected with partners that have agreements with all the mobile operators worldwide to make sure that you receive the best connection available to you. Most of the largely populated areas have great cellular signal and your mobile device will work without any disruptions. However, there are a number of factors that can prevent you from getting good mobile coverage. You may be able to get weak or no signal due to limitation in topography (the surroundings), network architecture (the location of cellular antennae) and capacity (the number of callers communicating in the area at given time). If you have concerns regarding the coverage in the area you are traveling to, please get in touch with our customer support team.
Well, a really quick simple way is to dial *#06# on your phone and see if you are able to see an EID number. if you do see an EID then your phone is eSIM ready.
Yes we do, you can look at our instructions page or you can send an email to info@TravelNet.world
Click on this link for instructions
Here is a link that has a section covering the setup as well as helpful videos.
Here is a link to our contact us for any info or issues or feedback
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1. Create an account using the email used to make a purchase
2. Log in to TravelNet account
3. View Data levels and top up eSIM with more Data